We would love to hear from you, so drop us a message via the contact form below, and we’ll be happy to help in any way we can. We aim to reply to all queries within 48 hours of receipt. If your query is to amend or cancel an order please email us at [email protected] to avoid disappointment.
AUSSIE VAPE HEAVEN,
Clarence St
Caulfield Sourh Victoria 3162
Please read our FAQ before sending us a message.
If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a despatch confirmation email once your order is on its way and the expected delivery date. Simply click on ‘Track Order’ link within the email.
Yes, all parcels are shipped securely in plain, unbranded jiffy bags.
We can only change your delivery address prior to your order being dispatched. If your order has been already sent, when the courier contacts you regarding your delivery they will provide certain options that you can make to your delivery eg. leave with a neighbour
First thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times.
Please do contact our team if your parcel has not arrived within 5 working days.
If your order has been returned to us by one of our couriers, it’s likely to be for one of the following reasons:
– The parcel was refused.
– Our courier was unable to access the address after several attempts.
– The delivery address was incomplete.
– The parcel was damaged in transit.
– The order was not collected from the pick-up point within 10 days of it being delivered.
If your parcel has been returned to us, a member of our team will contact you upon the arrival of your parcel.
Your 10% discount code will automatically be sent to the email address provided when you signed up. This can sometimes take up to 10 minutes to be received.
If after this time you have still not received your code, we recommend checking your spam/junk folder.